At Campbelltown City Council, our employees are passionate about working with our Community, local business, neighbouring Councils and Government agencies to deliver on our Vision. We are looking for a talented and dedicated team member to help us deliver exceptional customer service.As a Campbelltown City Council employee, you will join a friendly and supportive team, where the values of customer focus, leadership, integrity, teamwork and respect are lived each day. We offer great work-life balance, flexibility and training opportunities.About you and this positionAs a Customer Service Officer, you will be the first point of contact for our customers and will:have a sound knowledge of the principles underpinning quality customer servicehave an understanding of Council and Community needsbe an active listener, who demonstrates empathy and has great communication skillsenjoy providing assistance and advice across a broad range of topics, functions or issueshave the ability to problem solve and the tenacity to follow things throughthrive in a team environment and have a positive can-do attitude.The successful candidate will also have:proven experience in a face-to-face customer service roleexperience in cash handling and bankinghave previous experience in Local Government or a sound understanding of the services Council provides.This position is available on a fixed-term contract until 31 October 2025 on a part-time (18 hours per week) basis, and is classified as a Grade 3 under the Campbelltown Municipal Officers Staff Enterprise Agreement No. 11, 2024 and relevant Award. Hours of work will be Monday from 8:45am to 5:15pm, Tuesday 8:45am to 3:15pm, and Wednesday 10am to 2pm.The preferred candidate will need to undertake a pre-employment medical and submit a police clearance (funded by Council).To find out more about this position please review a copy of the job description. How to ApplyIf this sounds like the job for you, click ‘Apply Now’ to submit a copy of your cover letter and CV.Further enquiries can be directed to Ele Stoddard, Team Leader, Customer Service, 08 8366 9222.Applications close: 5pm Friday 4 April 2025.Job Description - Customer Service Officer AUD Campbelltown 5074

Customer Service Officer

At Campbelltown City Council, our employees are passionate about working with our Community, local business, neighbouring Councils and Government agencies to deliver on our Vision. We are looking for a talented and dedicated team member to help us deliver exceptional customer service.

As a Campbelltown City Council employee, you will join a friendly and supportive team, where the values of customer focus, leadership, integrity, teamwork and respect are lived each day. We offer great work-life balance, flexibility and training opportunities.

About you and this position

As a Customer Service Officer, you will be the first point of contact for our customers and will:

  • have a sound knowledge of the principles underpinning quality customer service
  • have an understanding of Council and Community needs
  • be an active listener, who demonstrates empathy and has great communication skills
  • enjoy providing assistance and advice across a broad range of topics, functions or issues
  • have the ability to problem solve and the tenacity to follow things through
  • thrive in a team environment and have a positive can-do attitude.

The successful candidate will also have:

  • proven experience in a face-to-face customer service role
  • experience in cash handling and banking
  • have previous experience in Local Government or a sound understanding of the services Council provides.

This position is available on a fixed-term contract until 31 October 2025 on a part-time (18 hours per week) basis, and is classified as a Grade 3 under the Campbelltown Municipal Officers Staff Enterprise Agreement No. 11, 2024 and relevant Award. Hours of work will be Monday from 8:45am to 5:15pm, Tuesday 8:45am to 3:15pm, and Wednesday 10am to 2pm.

The preferred candidate will need to undertake a pre-employment medical and submit a police clearance (funded by Council).

To find out more about this position please review a copy of the job description. 

How to Apply

If this sounds like the job for you, click ‘Apply Now’ to submit a copy of your cover letter and CV.

Further enquiries can be directed to Ele Stoddard, Team Leader, Customer Service, 08 8366 9222.

Applications close: 5pm Friday 4 April 2025.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

  • Posted Date 19 Mar 2025
  • Location Campbelltown
    SA / Australia
  • Industry Administration & Office Support
  • Job Type Part Time
  • Salary $87-$93K per annum (pro rata) plus superannuation